Where to Use Markdown in Zendesk
Where can I use Markdown in Zendesk?
Markdown can be used in several areas within Zendesk, but not everywhere. You can use Markdown in ticket comments, macros, agent signatures, dynamic content, and content blocks in help center articles. However, it's important to note that Markdown is not supported in emails and email templates. If you try to use Markdown in these areas, the formatting will not render, and the text will remain as is. For more details, you can check out the originalZendesk support article.
More related questions
How do I format text as bold or italics using Markdown in Zendesk?
Formatting text as bold or italics in Zendesk using Markdown is straightforward. To make text bold, you simply wrap the text with double asterisks, like this:**bold**. For italics, use single asterisks:*italicize*. These commands are…
Can I create lists using Markdown in Zendesk?
Yes, you can create both bulleted and numbered lists using Markdown in Zendesk. For a bulleted list, start each item with an asterisk (*) or a hyphen (-) followed by a space. For numbered lists, simply start each item with a number followed by a…
How do I add images using Markdown in Zendesk?
Adding images with Markdown in Zendesk is simple. Use the syntaxto embed an image. If the image isn't hosted, attach it to the ticket first, then copy the image URL to use in your Markdown. Note that this method doesn't…
Is it possible to use Markdown for links in Zendesk?
Yes, you can create links using Markdown in Zendesk. The syntax is[Link display text](http://www.sampleurl.com). This is supported in areas like agent signatures, allowing you to easily direct users to external resources.
Can I use Markdown to create tables in Zendesk?
Unfortunately, creating tables using Markdown is not supported in Zendesk. If you need to include tables, you might need to explore other options or provide feedback to Zendesk for future enhancements.
How do I handle line breaks and horizontal rules in Markdown?
In Markdown, you can create a horizontal rule by typing three hyphens---with a line break before and after. For line breaks, type two line breaks before each . Note that line breaks are not supported everywhere, except in content blocks…
What should I know about pasting Markdown text from another source?
When pasting Markdown text from another source into Zendesk, the behavior depends on the editor. If you paste from a plain text editor, the content is automatically formatted. However, if you paste from a rich text editor, the Markdown commands…
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