When is Zendesk Live Chat Available to Customers?
When is my live chat option available to customers using Zendesk?
Your live chat option is available to customers when an agent is online. If no agents are online, customers will see an offline form instead.
For the live chat and Chat in Agent Workspace, the chat option is only visible to customers if an agent has set their status to Online. If no agents are available, you can set up an offline form for customers to contact your team. You can also create a schedule of operating hours to automatically set agent statuses to offline outside of these hours, ensuring the chat option is only available during your specified times. For more details, visit theoriginal link.
More related questions
How can I set a schedule for my Zendesk live chat availability?
You can set a schedule for your live chat availability by creating operating hours in Zendesk Support. To manage when your live chat is available, you can create a schedule of operating hours in Zendesk Support. This schedule will automatically set…
Can I use business hours with Zendesk Messaging and bot builder?
Yes, you can use business hours with Zendesk Messaging and the bot builder to manage availability. In Zendesk Messaging, you can add a condition that references your scheduled business hours in Support. This allows you to create different bot…
What happens if no agents are online during operating hours in Zendesk?
If no agents are online during operating hours, the chat option will not be available to customers. Even if your operating hours have started, the chat option will only be presented to customers if an agent is online. If no agents have set their…
How do I manage different responses for online and offline hours in Zendesk Messaging?
In Zendesk Messaging, you can manage different responses for online and offline hours using the bot builder. To set up different responses based on your availability, use the Flow Builder in Zendesk Messaging. You can add a 'Business hours…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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