No Agents Online During Zendesk Operating Hours
What happens if no agents are online during operating hours in Zendesk?
If no agents are online during operating hours, the chat option will not be available to customers.
Even if your operating hours have started, the chat option will only be presented to customers if an agent is online. If no agents have set their status to 'Available', the system will not offer chat, and customers will see an offline form instead. This ensures that customers are only offered chat when an agent is ready to assist them.
More related questions
When is my live chat option available to customers using Zendesk?
Your live chat option is available to customers when an agent is online. If no agents are online, customers will see an offline form instead. For the live chat and Chat in Agent Workspace, the chat option is only visible to customers if an agent…
How can I set a schedule for my Zendesk live chat availability?
You can set a schedule for your live chat availability by creating operating hours in Zendesk Support. To manage when your live chat is available, you can create a schedule of operating hours in Zendesk Support. This schedule will automatically set…
Can I use business hours with Zendesk Messaging and bot builder?
Yes, you can use business hours with Zendesk Messaging and the bot builder to manage availability. In Zendesk Messaging, you can add a condition that references your scheduled business hours in Support. This allows you to create different bot…
How do I manage different responses for online and offline hours in Zendesk Messaging?
In Zendesk Messaging, you can manage different responses for online and offline hours using the bot builder. To set up different responses based on your availability, use the Flow Builder in Zendesk Messaging. You can add a 'Business hours…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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