WhatsApp missing from Zendesk views
Learn what to do if WhatsApp is not appearing in your Zendesk views by checking the channel name.
What should I do if WhatsApp is missing from Zendesk views?
If WhatsApp is missing from your Zendesk views, it might be due to the channel name you used.
When you created your WhatsApp channel, the name you chose is what appears in the Channel condition. For example, if you named it 'Social Messaging', you should look for that name instead of 'WhatsApp' when setting up your views. To confirm or change the channel name, go to Admin Center > Channels > Messaging and social > Messaging.
More related questions
Why can't I find WhatsApp as a condition option in Zendesk business rules?
If you're unable to find WhatsApp as a condition option in your Zendesk business rules, it might be due to the naming of your channel. When you set up your WhatsApp channel in Zendesk, the name you assign to it is what appears as the Channel…
How do I ensure WhatsApp appears in Zendesk business rules?
To ensure WhatsApp appears in your Zendesk business rules, check the channel name you assigned during setup. The Channel condition in Zendesk reflects the name you gave your WhatsApp channel. If you named it something other than 'WhatsApp', like…
Why is WhatsApp not listed in Zendesk triggers?
WhatsApp might not be listed in your Zendesk triggers if the channel name differs from 'WhatsApp'. The Channel condition in Zendesk uses the name you assigned to your WhatsApp channel. If you named it 'Social Messaging', that's the name you need to…
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