Ensure WhatsApp appears in Zendesk business rules
Find out how to make sure WhatsApp is listed in your Zendesk business rules by checking the channel name.
How do I ensure WhatsApp appears in Zendesk business rules?
To ensure WhatsApp appears in your Zendesk business rules, check the channel name you assigned during setup.
The Channel condition in Zendesk reflects the name you gave your WhatsApp channel. If you named it something other than 'WhatsApp', like 'Social Messaging', that's the name you need to look for when setting up your business rules. You can verify or update this by going to Admin Center > Channels > Messaging and social > Messaging.
More related questions
Why can't I find WhatsApp as a condition option in Zendesk business rules?
If you're unable to find WhatsApp as a condition option in your Zendesk business rules, it might be due to the naming of your channel. When you set up your WhatsApp channel in Zendesk, the name you assign to it is what appears as the Channel…
What should I do if WhatsApp is missing from Zendesk views?
If WhatsApp is missing from your Zendesk views, it might be due to the channel name you used. When you created your WhatsApp channel, the name you chose is what appears in the Channel condition. For example, if you named it 'Social Messaging', you…
Why is WhatsApp not listed in Zendesk triggers?
WhatsApp might not be listed in your Zendesk triggers if the channel name differs from 'WhatsApp'. The Channel condition in Zendesk uses the name you assigned to your WhatsApp channel. If you named it 'Social Messaging', that's the name you need to…
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