Attendees of the Zendesk community event can expect to learn best practices and the latest innovations in workforce management (WFM) and quality assurance (QA). The event will cover how these two areas work together to provide continuous improvement for support teams. Participants will gain valuable insights into enhancing their workforce management processes and improving workflows.
Additionally, the event will feature QA and WFM overview demos, making it a comprehensive learning experience for all attendees.
The Zendesk community event on August 29 is all about achieving customer service excellence through workforce management (WFM) and quality assurance (QA). This event will feature a panel of experts sharing best practices and the latest innovations…
The Zendesk event is perfect for anyone interested in improving customer service through workforce management (WFM) and quality assurance (QA). Whether you're completely new to these concepts or seeking detailed answers to specific questions, this…
To participate in the live Q&A session during the Zendesk event, you need to sign up to secure your spot. This session is an excellent opportunity to get your specific questions answered by experts in workforce management (WFM) and quality…
Combining workforce management (WFM) and quality assurance (QA) offers significant benefits for achieving customer service excellence. Together, they provide continuous improvement for support teams by enhancing workforce management processes and…