Benefits of Combining WFM & QA for CS Excellence
What are the benefits of combining workforce management and quality assurance?
Combining workforce management (WFM) and quality assurance (QA) offers significant benefits for achieving customer service excellence. Together, they provide continuous improvement for support teams by enhancing workforce management processes and improving workflows. This combination allows for better resource allocation, improved service quality, and more efficient operations.
The Zendesk event will showcase how WFM and QA work together, offering insights and demos to help you leverage these tools effectively.
More related questions
What is the focus of the Zendesk community event on August 29?
The Zendesk community event on August 29 is all about achieving customer service excellence through workforce management (WFM) and quality assurance (QA). This event will feature a panel of experts sharing best practices and the latest innovations…
Who should attend the Zendesk event on workforce management and quality assurance?
The Zendesk event is perfect for anyone interested in improving customer service through workforce management (WFM) and quality assurance (QA). Whether you're completely new to these concepts or seeking detailed answers to specific questions, this…
What can attendees expect to learn at the Zendesk community event?
Attendees of the Zendesk community event can expect to learn best practices and the latest innovations in workforce management (WFM) and quality assurance (QA). The event will cover how these two areas work together to provide continuous…
How can I participate in the live Q&A session during the Zendesk event?
To participate in the live Q&A session during the Zendesk event, you need to sign up to secure your spot. This session is an excellent opportunity to get your specific questions answered by experts in workforce management (WFM) and quality…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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