What to do if Explore is not on my Zendesk account?
What should I do if Explore is not on my Zendesk account?
If Explore is not on your Zendesk account and you have an integrated account with both Support and Chat, you may need to activate it. If you wish to add Explore, contact your account representative for assistance. For Chat-only accounts, Explore is not available, but you can use Chat analytics if you have a Professional or Enterprise account.
More related questions
Is Explore included with my Zendesk Chat account?
Explore may be included with your Zendesk Chat account, depending on your account type. If you have an integrated account with both Support and Chat, you are eligible for Explore, but you might need to activate it first. For Chat-only accounts,…
Can I use Explore for reporting on Zendesk Chat?
You can use Explore for reporting on Zendesk Chat if you have an integrated account with both Support and Chat. However, if you have a Chat-only account, Explore is not available. Instead, Professional and Enterprise Chat accounts can access Chat…
Are Chat-only accounts eligible for Zendesk Explore?
Chat-only accounts are not eligible for Zendesk Explore. However, if you have a Professional or Enterprise Chat account, you can access Chat analytics for your reporting needs.
How can I activate Explore on my Zendesk account?
To activate Explore on your Zendesk account, ensure you have an integrated account with both Support and Chat. If Explore is not already active, you may need to contact your account representative for assistance in adding it to your account.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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