To activate Explore on your Zendesk account, ensure you have an integrated account with both Support and Chat. If Explore is not already active, you may need to contact your account representative for assistance in adding it to your account.
Explore may be included with your Zendesk Chat account, depending on your account type. If you have an integrated account with both Support and Chat, you are eligible for Explore, but you might need to activate it first. For Chat-only accounts,…
You can use Explore for reporting on Zendesk Chat if you have an integrated account with both Support and Chat. However, if you have a Chat-only account, Explore is not available. Instead, Professional and Enterprise Chat accounts can access Chat…
If Explore is not on your Zendesk account and you have an integrated account with both Support and Chat, you may need to activate it. If you wish to add Explore, contact your account representative for assistance. For Chat-only accounts, Explore is…
Chat-only accounts are not eligible for Zendesk Explore. However, if you have a Professional or Enterprise Chat account, you can access Chat analytics for your reporting needs.