What is the Zendesk Public API for Media?
What is the Zendesk Public API for Media?
The Zendesk Public API for Media is a new solution designed to streamline the interaction and management of images and article attachments through external integrations based on REST API.
This API provides comprehensive CRUD (create, read, update, delete) capabilities, along with advanced features like media renaming, replacement, categorization, and permission controls. It allows developers to manage media resources programmatically through a centralized Guide Media Library, which is a repository for handling all media files at the account level. This marks the beginning of a transition towards a more refined API landscape, replacing the current HC API.
More related questions
Why is Zendesk introducing the Public API for Media?
Zendesk is introducing the Public API for Media to enhance media management consistency and branding across projects. This new API simplifies media management by offering a centralized repository for monitoring and overseeing all media files. It…
What functionalities does the Zendesk Public API for Media offer?
The Zendesk Public API for Media offers a range of functionalities to manage media resources effectively. Core functionalities include creating media by uploading new images and article attachments with relevant metadata, reading media to retrieve…
How can developers transition to the Zendesk Public API for Media?
Developers can transition to the Zendesk Public API for Media by reviewing the Guide Medias in the developer documentation. This will help them understand how to interact with the new API and make necessary adjustments to their integrations….
What should I do if I have feedback or questions about the Zendesk Public API for Media?
If you have feedback or questions about the Zendesk Public API for Media, you can visit the community forum where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can contact Zendesk Customer…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
