The Relay messaging app by Zendesk Labs is a tool that allows businesses to proactively reach out to their end users via WhatsApp or SMS. This app enhances customer support by enabling proactive, engaging customer experiences.
Relay is designed to help brands improve their support experiences through proactive messaging for various support use cases. To use Relay, you need a Zendesk Suite Pro or higher account and at least one integration with WhatsApp and/or SMS through Sunshine Conversations. This app is particularly useful for businesses looking to enhance their customer engagement and support strategies. For more details, check out theoriginal link.
Installing the Relay messaging app involves a few key steps to get started. First, ensure you have a Zendesk Suite Pro or higher account and the necessary integrations with WhatsApp or SMS via Sunshine Conversations. To install the app, navigate to…
To use the Relay app, you must meet certain requirements. You need a Zendesk Suite Pro or higher account and at least one integration with WhatsApp and/or SMS through Sunshine Conversations. Additionally, you must be signed in as a Zendesk admin to…
Creating a new message template in Relay is a straightforward process. Start by navigating to the Relay Notifications screen and selecting 'Create'. You'll need to name your template, ensuring it's descriptive and unique. Choose the integrations…
To ensure your WhatsApp templates are approved, you need to follow specific guidelines. WhatsApp requires additional information for template approval, such as selecting the correct category and language. Make sure your template does not include…
When using the Relay app, there are several best practices to follow for optimal results. Always send a test message to yourself to ensure everything works correctly, including links. Store end-user opt-in status on their user record and include…
Setting up your audience for a Relay message involves writing a query using Zendesk Advanced Search syntax. This step is crucial for targeting your audience correctly. Common data points for audience creation include user tags, custom user fields,…
If your WhatsApp message fails to send, it might be due to the phone number format. Ensure the number includes the country code, has no empty spaces, and uses no special characters except the leading '+' sign. For example, a correct format would be…