What is a Dataset in Zendesk Explore?
What is a dataset in Zendesk Explore?
A dataset in Zendesk Explore is a collection of metrics and attributes that allow you to query information from different Zendesk products. Metrics are quantitative data, like the number of tickets, while attributes are qualitative data, such as agent names or ticket channels.
When creating a report, you must select a dataset that includes the information you want to analyze. Explore offers a variety of datasets, enabling you to query data across different Zendesk products, making it a versatile tool for comprehensive reporting.
More related questions
How do I activate Zendesk Explore?
Activating Zendesk Explore is the first step to start using its powerful reporting and analytics features. When you first open Explore, it begins preparing your Zendesk data for reporting, which can take anywhere from a few minutes to a few hours…
What are the user roles in Zendesk Explore?
Zendesk Explore offers different user roles to ensure secure access to your business information. These roles include Editors, Admins, and Viewers, each with varying levels of access. Editors can create custom reports and dashboards, while Admins…
How can I share reports in Zendesk Explore?
Sharing reports in Zendesk Explore is a great way to collaborate with your team. You can share reports on a one-time or recurring basis with anyone in your organization. Depending on your plan, you might also be able to share reports with…
What are dashboards in Zendesk Explore?
Dashboards in Zendesk Explore are spaces where you can present information about your Zendesk products. They are composed of widgets, which can include reports, images, text, and more. Zendesk provides prebuilt dashboards that display product…
How do I give users access to Zendesk Explore?
To give users access to Zendesk Explore, you need to configure their roles and permissions. This ensures that your business information remains secure while allowing your team to utilize Explore's capabilities. You can assign roles such as Editors,…
What are the next steps after learning the basics of Zendesk Explore?
Once you have a basic understanding of Zendesk Explore, the next step is to apply this knowledge practically. You can follow the hands-on tutorial provided by Zendesk, which guides you through creating a report, adding it to a dashboard, and…
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