Web Form SMS Opt-In Requirements
What is required for a web form SMS opt-in?
A web form SMS opt-in requires users to enter their phone number and check a consent box on a website.
The form should clearly state that by providing their phone number, users agree to receive text messages. It should also inform them about potential message and data rates. A screenshot of the form is needed for verification, and users must have an easy way to opt-out, such as texting 'STOP'.
More related questions
What are the different mechanisms for SMS opt-in?
There are several mechanisms for SMS opt-in, each requiring specific information. These include verbal, web form, paper form, via text, and mobile/QR code methods. For verbal opt-in, users call a phone number and navigate an IVR system to confirm…
How does the verbal SMS opt-in mechanism work?
The verbal SMS opt-in mechanism involves users calling a phone number and navigating an IVR system to give their consent. When a customer calls, they are presented with options in an IVR phone tree. After hearing a message about the SMS service,…
How does the paper form SMS opt-in process work?
The paper form SMS opt-in process involves users filling out a physical form in-store to consent to receive text messages. This method requires a clear explanation of how users encounter the form, and a screenshot of the physical form is necessary…
What is the via text SMS opt-in mechanism?
The via text SMS opt-in mechanism involves users sending a keyword to a specific phone number to opt-in. This method requires a clear explanation of how users find the keyword or number, and a screenshot representing what customers see is needed…
How does the mobile/QR code SMS opt-in work?
The mobile/QR code SMS opt-in involves users scanning a QR code that links to an online form or messaging app for opt-in. The QR code can either open a messaging app with a prewritten opt-in message or direct users to a web form. It's important to…
What are the forbidden use cases for SMS opt-in?
Certain types of messages and businesses are prohibited from using SMS opt-in. These forbidden use cases are not limited to the content of the message but also include the type of business. It's important to consult the article from the provider…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
