Certain types of messages and businesses are prohibited from using SMS opt-in.
These forbidden use cases are not limited to the content of the message but also include the type of business. It's important to consult the article from the provider for a detailed list of forbidden message categories for SMS/MMS in the US/Canada.
There are several mechanisms for SMS opt-in, each requiring specific information. These include verbal, web form, paper form, via text, and mobile/QR code methods. For verbal opt-in, users call a phone number and navigate an IVR system to confirm…
The verbal SMS opt-in mechanism involves users calling a phone number and navigating an IVR system to give their consent. When a customer calls, they are presented with options in an IVR phone tree. After hearing a message about the SMS service,…
A web form SMS opt-in requires users to enter their phone number and check a consent box on a website. The form should clearly state that by providing their phone number, users agree to receive text messages. It should also inform them about…
The paper form SMS opt-in process involves users filling out a physical form in-store to consent to receive text messages. This method requires a clear explanation of how users encounter the form, and a screenshot of the physical form is necessary…
The via text SMS opt-in mechanism involves users sending a keyword to a specific phone number to opt-in. This method requires a clear explanation of how users find the keyword or number, and a screenshot representing what customers see is needed…
The mobile/QR code SMS opt-in involves users scanning a QR code that links to an online form or messaging app for opt-in. The QR code can either open a messaging app with a prewritten opt-in message or direct users to a web form. It's important to…