Visitor Name Changes During Zendesk Chat
What happens if a visitor changes their name during a Zendesk chat?
If a visitor changes their name during a Zendesk chat, the new name will not be reflected in the Agent Workspace. Instead, a notification will appear in the user profile section.
To save the new name, you need to manually edit the user profile in Support. Once updated, the notification will disappear, ensuring the new name is saved for future interactions.
More related questions
Why doesn't updated visitor information show in Zendesk Agent Workspace during a chat?
Updated visitor information doesn't reflect in Zendesk Agent Workspace during a chat because changes are only applied before a chat starts or after it ends. If a visitor updates their information during a chat, it won't be reflected until the chat…
How does updating a visitor's email affect their profile in Zendesk Agent Workspace?
When a visitor updates their email during a chat, the effect depends on whether the new email already exists in Zendesk Agent Workspace. If it's a new email, a new support user is created after the chat ends. If the email already exists, the…
Why do agents see the old visitor information during a chat in Zendesk?
Agents see the old visitor information during a chat because updates are only applied after the chat ends. This means any changes made during the chat session won't be visible to the agent until the chat is concluded. For instance, if a visitor…
How can I ensure visitor information updates are reflected in Zendesk Agent Workspace?
To ensure visitor information updates are reflected in Zendesk Agent Workspace, make changes before starting a chat or after it ends. During a chat, updates won't be applied until the session concludes. For email updates, if the new email doesn't…
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