The Zendesk for Microsoft Teams integration does not include functionality for viewing meeting invites within Zendesk. Meeting invites typically come through email channels, and there is no native way to set up Microsoft Team meetings via the ticketing system.
The Zendesk for Microsoft Teams integration allows you to manage support tickets directly within Teams. You can create, view, and update tickets, add internal notes and public replies, and receive notifications based on ticket status, priority, and…
To install the Zendesk for Microsoft Teams integration, you need to follow the installation guide provided by Zendesk. If you have an earlier version of the integration, it must be deleted before installing the new one. For detailed instructions,…
Yes, you can confine the Zendesk for Teams bot to a single channel within Teams. This helps reduce interference from the bot commenting on every channel. If you encounter issues, it might be best to contact the support team for further assistance.
Branding the Zendesk tab on Teams, such as changing its name or logo, is not directly supported. For specific customization requests, contacting the app developer directly might provide more options.
Currently, the Zendesk for Microsoft Teams integration does not support scheduling Teams calls or adding call recordings to tickets. For these functionalities, you might need to explore third-party apps or contact the app developer for more…
Currently, the integration between Zendesk and Microsoft Teams is strictly one-to-one, meaning only one Zendesk instance can be linked to a single Teams tenant. For more complex setups, contacting the app developer might provide additional insights.
Yes, with the Zendesk for Microsoft Teams integration, articles can be shared and viewed by team members within Teams. However, access to these articles depends on the permissions set in Zendesk Guide. Only team members with the appropriate…