Scheduling Teams Calls via Zendesk Integration
Can I schedule a Microsoft Teams call through Zendesk?
Currently, the Zendesk for Microsoft Teams integration does not support scheduling Teams calls or adding call recordings to tickets. For these functionalities, you might need to explore third-party apps or contact the app developer for more information.
More related questions
What can I do with the Zendesk for Microsoft Teams integration?
The Zendesk for Microsoft Teams integration allows you to manage support tickets directly within Teams. You can create, view, and update tickets, add internal notes and public replies, and receive notifications based on ticket status, priority, and…
How do I install the Zendesk for Microsoft Teams integration?
To install the Zendesk for Microsoft Teams integration, you need to follow the installation guide provided by Zendesk. If you have an earlier version of the integration, it must be deleted before installing the new one. For detailed instructions,…
Can I confine the Zendesk for Teams bot to a single channel?
Yes, you can confine the Zendesk for Teams bot to a single channel within Teams. This helps reduce interference from the bot commenting on every channel. If you encounter issues, it might be best to contact the support team for further assistance.
Is it possible to brand the Zendesk tab on Teams?
Branding the Zendesk tab on Teams, such as changing its name or logo, is not directly supported. For specific customization requests, contacting the app developer directly might provide more options.
Can I see meeting invites in Zendesk through the Teams integration?
The Zendesk for Microsoft Teams integration does not include functionality for viewing meeting invites within Zendesk. Meeting invites typically come through email channels, and there is no native way to set up Microsoft Team meetings via the…
Can multiple Zendesk instances be linked to one Teams tenant?
Currently, the integration between Zendesk and Microsoft Teams is strictly one-to-one, meaning only one Zendesk instance can be linked to a single Teams tenant. For more complex setups, contacting the app developer might provide additional insights.
Can articles be viewed by team members in Teams with the integration?
Yes, with the Zendesk for Microsoft Teams integration, articles can be shared and viewed by team members within Teams. However, access to these articles depends on the permissions set in Zendesk Guide. Only team members with the appropriate…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
