Viewing Flexible Agent Seat Usage in Zendesk
How can I view my seat usage for flexible agents in Zendesk?
To view your seat usage for flexible agents in Zendesk, navigate to the Admin Center, click on Account in the sidebar, and then select Usage > Flexible agents. This will display a detailed report summarizing your total usage along with a table listing usage per month. The report is updated every Monday and can be filtered by Product line and Term of service. You can also download a summary report or an agent usage list in CSV format.
More related questions
What are agent months in Zendesk?
Agent months in Zendesk refer to a pricing model where customers purchase a pool of seats within a contract term. Each month, the highest number of agents configured is identified as the high watermark for that month, which is then deducted from…
What details are included in the Zendesk usage report?
The Zendesk usage report includes several key details: the product line, term of service, aggregate usage data, month index, service dates, monthly seat usage, usage to date, and remaining seats. This comprehensive report helps you track the total…
How can I purchase more agent months in Zendesk?
If you need to purchase more agent months in Zendesk, you should contact your Zendesk account representative or Zendesk Sales. It's important to note that you cannot buy agent months directly from the Subscription page. Ensure you have an…
Can I use flexible agents with any Zendesk plan?
Flexible agents are not available with all Zendesk plans. You must have an Enterprise plan that includes agent months to utilize flexible agents. If you're unsure whether your plan qualifies, it's best to contact your Zendesk Sales Representative…
What is the time period for flexible agents in Zendesk?
The time period for flexible agents in Zendesk varies based on the agreement negotiated for your account. For instance, a retail customer on an annual plan might add flexible agents only during peak seasons like November and December. This allows…
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