Zendesk Usage Report Details Explained
What details are included in the Zendesk usage report?
The Zendesk usage report includes several key details: the product line, term of service, aggregate usage data, month index, service dates, monthly seat usage, usage to date, and remaining seats. This comprehensive report helps you track the total number of flexible agent seats available, the number used to date, and the remaining seats for upcoming months.
More related questions
What are agent months in Zendesk?
Agent months in Zendesk refer to a pricing model where customers purchase a pool of seats within a contract term. Each month, the highest number of agents configured is identified as the high watermark for that month, which is then deducted from…
How can I view my seat usage for flexible agents in Zendesk?
To view your seat usage for flexible agents in Zendesk, navigate to the Admin Center, click on Account in the sidebar, and then select Usage > Flexible agents. This will display a detailed report summarizing your total usage along with a table…
How can I purchase more agent months in Zendesk?
If you need to purchase more agent months in Zendesk, you should contact your Zendesk account representative or Zendesk Sales. It's important to note that you cannot buy agent months directly from the Subscription page. Ensure you have an…
Can I use flexible agents with any Zendesk plan?
Flexible agents are not available with all Zendesk plans. You must have an Enterprise plan that includes agent months to utilize flexible agents. If you're unsure whether your plan qualifies, it's best to contact your Zendesk Sales Representative…
What is the time period for flexible agents in Zendesk?
The time period for flexible agents in Zendesk varies based on the agreement negotiated for your account. For instance, a retail customer on an annual plan might add flexible agents only during peak seasons like November and December. This allows…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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