Viewing Email Addresses in Automation-Triggered Tickets
Zendesk does not show email addresses in automation-triggered ticket lists. Check ticket events for email details.
Can I see email addresses in the list of tickets triggered by an automation?
No, the list of tickets triggered by an automation in Zendesk does not display email addresses. While you can see which tickets were affected, email addresses are not included in this view.
To find related email addresses, you will need to check the ticket events. This additional step ensures that you can access the necessary contact information while maintaining privacy and security standards.
More related questions
How can I identify which tickets my automation has triggered in Zendesk?
To identify which tickets your automation has triggered in Zendesk, you can use a specific URL format. Log in to Zendesk as an administrator and use the URL:http://yoursubdomain.zendesk.com/rules/Automation_ID/tickets. Replaceyoursubdomain…
What is the time limit for viewing tickets triggered by an automation in Zendesk?
You can view tickets triggered by an automation in Zendesk for up to 41 days. This means that the system retains information about which tickets were affected by a specific automation for this period. After 41 days, the information is no longer…
How do I find the Automation_ID for my Zendesk automation?
To find the AutomationID for your Zendesk automation, look at the end of your automation URL. The AutomationID is the specific number that appears there. This ID is crucial for constructing the URL that allows you to view the tickets affected by…
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