You can view tickets triggered by an automation in Zendesk for up to 41 days. This means that the system retains information about which tickets were affected by a specific automation for this period.
After 41 days, the information is no longer available through the URL method. If you need to keep track of this data for longer periods, consider exporting the information or using other tracking methods within Zendesk.
To identify which tickets your automation has triggered in Zendesk, you can use a specific URL format. Log in to Zendesk as an administrator and use the URL:http://yoursubdomain.zendesk.com/rules/Automation_ID/tickets
. Replaceyoursubdomain
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No, the list of tickets triggered by an automation in Zendesk does not display email addresses. While you can see which tickets were affected, email addresses are not included in this view. To find related email addresses, you will need to check…
To find the AutomationID for your Zendesk automation, look at the end of your automation URL. The AutomationID is the specific number that appears there. This ID is crucial for constructing the URL that allows you to view the tickets affected by…