Viewing Custom Object Records in Zendesk
How can I view a custom object record in Zendesk?
To view a custom object record in Zendesk, you need to navigate to the Custom objects section in Support.
Once there, select the custom object from the list, which is organized alphabetically. You can then scroll or search for the specific record you want to view. Clicking on the record's name will display its details. If you click on the name of any related record, it will open in a new tab within Support. For more details, check out theoriginal link.
More related questions
What steps are involved in editing a custom object record?
Editing a custom object record in Zendesk is straightforward for those with the right permissions. First, go to the Custom objects section in Support and select the object whose record you want to edit. Find the record by scrolling or searching,…
How do I delete a custom object record in Zendesk?
Deleting a custom object record in Zendesk is a permanent action that removes the data from your account. To delete a record, navigate to the Custom objects section in Support, select the relevant object, and find the record you wish to delete….
Who can manage custom object records in Zendesk?
In Zendesk, both admins and agents with the appropriate permissions can manage custom object records. This includes viewing, editing, and deleting records. It's important to ensure that you have the necessary permissions to perform these actions,…
What happens to lookup fields when a custom object record is deleted?
When a custom object record is deleted in Zendesk, lookup fields retain their values even though they appear empty in the agent workspace. This means that while the record itself is permanently removed and cannot be recovered, any associated lookup…
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