Viewing Attachment Errors in Zendesk
Learn how to view errors related to large attachments in Zendesk by checking the ticket's events.
How can I view errors related to large attachments in Zendesk?
Errors related to large attachments are logged in the audit trail as events. To view these errors, check the events of the ticket. This will help you understand why an attachment wasn't added and take necessary actions.
More related questions
What should I do if my attachment is too large in Zendesk?
If your attachment is too large, you'll receive a warning in the ticket comment. Make sure your file is within the size limits for your Zendesk plan. You can also use the Box app integration to share large files. Remember, email attachments expand…
How does MIME email encoding affect attachment size in Zendesk?
MIME email encoding increases the size of attachments by 33%. This means that even if your file is within the size limit, the encoding process can make it appear larger. Always consider this expansion when sending attachments via email in Zendesk…
Can I embed images in Zendesk using Markdown?
Yes, you can embed images in Zendesk using Markdown. The image must be a public-facing link to be displayed correctly in the message body. This is a great way to include visuals without worrying about attachment size limits.
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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