Handling Large Attachments in Zendesk
Learn how to manage large attachments in Zendesk, including size limits and using Box app integration.
What should I do if my attachment is too large in Zendesk?
If your attachment is too large, you'll receive a warning in the ticket comment. Make sure your file is within the size limits for your Zendesk plan. You can also use the Box app integration to share large files. Remember, email attachments expand by 33% due to MIME encoding. If the file is too large, an error message will appear, and the file won't attach. This error is logged in the audit trail as an event, which you can view in the ticket's events.
More related questions
How does MIME email encoding affect attachment size in Zendesk?
MIME email encoding increases the size of attachments by 33%. This means that even if your file is within the size limit, the encoding process can make it appear larger. Always consider this expansion when sending attachments via email in Zendesk…
How can I view errors related to large attachments in Zendesk?
Errors related to large attachments are logged in the audit trail as events. To view these errors, check the events of the ticket. This will help you understand why an attachment wasn't added and take necessary actions.
Can I embed images in Zendesk using Markdown?
Yes, you can embed images in Zendesk using Markdown. The image must be a public-facing link to be displayed correctly in the message body. This is a great way to include visuals without worrying about attachment size limits.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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