You can view and manage your localized macros on the Macros administration page in Zendesk. This allows you to ensure that your macros are correctly localized and functioning as intended.
In the Admin Center, go to Workspaces > Agent tools > Macros. Here, localized macros will display the placeholder name in the Name column. Agents can also view and select localized macros in the Agent Workspace by opening a ticket and clicking the Apply macro field. This ensures that macros appear in the agent’s selected language, streamlining the support process.
To translate macros in Zendesk, you need to use dynamic content. This allows you to create a default language version of your macro and additional variants for other languages. Start by creating dynamic content for both the macro name and body. In…
Creating dynamic content for a macro involves setting up a default language and additional language variants. This ensures your macros are available in multiple languages. First, go to Admin Center > Workspaces > Agent tools > Dynamic Content and…
Localizing macro categories in Zendesk involves creating dynamic content for the category names. This ensures that your macro categories are available in multiple languages. To do this, create a new piece of dynamic content for the macro category…
If your dynamic content isn't changing according to the requester's language, ensure that dynamic content is created for both the title and body of the macro. Additionally, if your macro includes custom field actions, you need to create dynamic…