Troubleshooting Dynamic Content Language Issues in Zendesk
Why is my dynamic content not changing according to the requester's language?
If your dynamic content isn't changing according to the requester's language, ensure that dynamic content is created for both the title and body of the macro.
Additionally, if your macro includes custom field actions, you need to create dynamic content for the custom field title and value. This ensures that all parts of the macro are localized correctly. Double-check that all dynamic content placeholders are correctly applied in your macro settings to resolve this issue.
More related questions
How can I translate macros using dynamic content in Zendesk?
To translate macros in Zendesk, you need to use dynamic content. This allows you to create a default language version of your macro and additional variants for other languages. Start by creating dynamic content for both the macro name and body. In…
What is the process for creating dynamic content for a macro in Zendesk?
Creating dynamic content for a macro involves setting up a default language and additional language variants. This ensures your macros are available in multiple languages. First, go to Admin Center > Workspaces > Agent tools > Dynamic Content and…
How do I localize macro categories in Zendesk?
Localizing macro categories in Zendesk involves creating dynamic content for the category names. This ensures that your macro categories are available in multiple languages. To do this, create a new piece of dynamic content for the macro category…
How can I view and manage localized macros in Zendesk?
You can view and manage your localized macros on the Macros administration page in Zendesk. This allows you to ensure that your macros are correctly localized and functioning as intended. In the Admin Center, go to Workspaces > Agent tools >…
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