View Zendesk Web Widget Events in Google Analytics
How can I view Web Widget (Classic) event data in Google Analytics?
You can view Web Widget (Classic) event data in Google Analytics by accessing the Events section. This allows you to see how users interact with the widget.
To do this, sign in to your Google Analytics account and navigate to Behavior > Events > Top Events on the left sidebar. Under Event Category, select Zendesk Web Widget to view the specific events related to the widget. This will give you insights into user interactions such as opening the widget, initiating chats, and more.
More related questions
How do I enable Google Analytics event reporting for Zendesk Web Widget (Classic)?
To enable Google Analytics event reporting for the Zendesk Web Widget (Classic), you need to ensure the Google Analytics tag is present on your web page. Once the tag is there, the widget will automatically start reporting events to Google…
How do I disable Google Analytics event reporting for the Web Widget (Classic)?
To disable Google Analytics event reporting for the Web Widget (Classic), you need to modify the analytics setting API on your web pages. Add a script to each webpage with the widget, setting the analytics property to false. Ensure this script is…
What events are tracked by the Zendesk Web Widget (Classic) in Google Analytics?
The Zendesk Web Widget (Classic) tracks a variety of events in Google Analytics, providing insights into user interactions. Some of the tracked events include when a user opens or minimizes the widget, initiates a chat, submits a chat rating, or…
Can I customize Web Widget (Classic) event tracking for third-party analytics?
Yes, you can customize Web Widget (Classic) event tracking for third-party analytics services. This allows you to integrate the widget with other analytics tools beyond Google Analytics. To do this, you can use the Zendesk JavaScript APIs to modify…
How do I add the Zendesk Web Widget (Classic) to my website?
Adding the Zendesk Web Widget (Classic) to your website involves embedding a script on your web pages. This allows users to interact with the widget directly on your site. To add the widget, you need to copy the widget script provided by Zendesk…
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