View Top Customer Intents Without Bot Answers
How can I view top customer intents without bot answers in Zendesk?
To view the top customer intents without bot answers, you can use Zendesk AI to analyze past bot conversations. This feature identifies common topics, known as intent suggestions, that customers frequently ask about but don't have existing bot answers.
To access these, go to the Admin Center, click on Channels in the sidebar, then select Bots and automations > Bots. Click on Manage bots, select the bot you want to review, and navigate to the Insights tab. Here, you'll find the top suggested intents in the 'Next steps to improve performance' section. This helps you understand which actions to take to improve bot performance. For more details, check out theoriginal link.
More related questions
What steps should I take to resolve intents without answers in Zendesk?
To resolve intents without answers, you need to review and link them to existing answers or create new ones. This process helps improve your bot's performance by ensuring no customer question goes unanswered. Start by accessing the Admin Center,…
How does Zendesk AI identify intent suggestions?
Zendesk AI identifies intent suggestions by analyzing past bot conversation data to find common topics that lack existing bot answers. These suggestions are based on intents that have been matched to customer questions or comments at least three…
What is the process for linking intents to answers in Zendesk?
Linking intents to answers in Zendesk involves reviewing the list of intents without answers and either creating new answers or linking them to existing ones. This process helps improve the overall performance of your bot. To do this, go to the…
How can I improve my Zendesk bot's performance using intent suggestions?
Improving your Zendesk bot's performance using intent suggestions involves reviewing and addressing common customer questions that currently lack answers. By doing so, you can ensure that your bot provides more comprehensive support. Start by…
What are the benefits of reviewing intents without answers in Zendesk?
Reviewing intents without answers in Zendesk allows you to identify and address common customer questions that your bot currently cannot answer. This process helps improve the overall performance of your bot and enhances the customer experience. By…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
