Linking Intents to Answers in Zendesk
What is the process for linking intents to answers in Zendesk?
Linking intents to answers in Zendesk involves reviewing the list of intents without answers and either creating new answers or linking them to existing ones. This process helps improve the overall performance of your bot.
To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Click on Manage bots, choose the bot you want to work with, and navigate to the Intents tab. Use the Filter option to exclude answered intents, then in the Answer column, select Create a new answer or link to an existing one. Don't forget to click Publish bot to apply your changes.
More related questions
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To view the top customer intents without bot answers, you can use Zendesk AI to analyze past bot conversations. This feature identifies common topics, known as intent suggestions, that customers frequently ask about but don't have existing bot…
What steps should I take to resolve intents without answers in Zendesk?
To resolve intents without answers, you need to review and link them to existing answers or create new ones. This process helps improve your bot's performance by ensuring no customer question goes unanswered. Start by accessing the Admin Center,…
How does Zendesk AI identify intent suggestions?
Zendesk AI identifies intent suggestions by analyzing past bot conversation data to find common topics that lack existing bot answers. These suggestions are based on intents that have been matched to customer questions or comments at least three…
How can I improve my Zendesk bot's performance using intent suggestions?
Improving your Zendesk bot's performance using intent suggestions involves reviewing and addressing common customer questions that currently lack answers. By doing so, you can ensure that your bot provides more comprehensive support. Start by…
What are the benefits of reviewing intents without answers in Zendesk?
Reviewing intents without answers in Zendesk allows you to identify and address common customer questions that your bot currently cannot answer. This process helps improve the overall performance of your bot and enhances the customer experience. By…
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