View Most Common Tags in Zendesk Tickets
How can I view the most common tags in Zendesk tickets?
To view the most common tags in Zendesk tickets, you can create a report using Zendesk Explore. This involves using automatic ticket tagging and creating a report based on these tags.
First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the report icon and select 'New report'. Choose the 'Support - Tickets' dataset and start the report. Add 'Tickets' as a metric and 'Ticket tags' as an attribute. Finally, change the visualization type to 'Word cloud' to see the most common tags. For more details, check theoriginal link.
More related questions
What do I need to create a report on common ticket tags in Zendesk?
To create a report on common ticket tags in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. Once you have these, you can follow a simple process in…
Can I create a word cloud of ticket subjects or bodies in Zendesk?
Currently, Zendesk Explore does not support creating a word cloud from ticket subjects or bodies. It only allows for creating word clouds based on ticket tags. If you're looking to analyze the most common words in ticket subjects or bodies, this…
Why does my Zendesk report revert to a table instead of a word cloud?
If your Zendesk report reverts to a table instead of displaying a word cloud, it might be due to a selection issue in the visualization type. Ensure that after selecting 'Word cloud' as the visualization type, you click 'Apply' to save the change….
Is there a way to automatically tag tickets in Zendesk?
Yes, Zendesk allows for automatic ticket tagging, which can be very useful for creating reports on common ticket tags. Automatic ticket tagging can help you capture recurring themes or issues in your tickets, making it easier to analyze trends….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
