Automatic Ticket Tagging in Zendesk
Is there a way to automatically tag tickets in Zendesk?
Yes, Zendesk allows for automatic ticket tagging, which can be very useful for creating reports on common ticket tags.
Automatic ticket tagging can help you capture recurring themes or issues in your tickets, making it easier to analyze trends. Once enabled, you can use these tags to create various reports, including word clouds, to visualize the most common tags in your tickets.
More related questions
How can I view the most common tags in Zendesk tickets?
To view the most common tags in Zendesk tickets, you can create a report using Zendesk Explore. This involves using automatic ticket tagging and creating a report based on these tags. First, ensure you have Zendesk Explore Professional or…
What do I need to create a report on common ticket tags in Zendesk?
To create a report on common ticket tags in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. Once you have these, you can follow a simple process in…
Can I create a word cloud of ticket subjects or bodies in Zendesk?
Currently, Zendesk Explore does not support creating a word cloud from ticket subjects or bodies. It only allows for creating word clouds based on ticket tags. If you're looking to analyze the most common words in ticket subjects or bodies, this…
Why does my Zendesk report revert to a table instead of a word cloud?
If your Zendesk report reverts to a table instead of displaying a word cloud, it might be due to a selection issue in the visualization type. Ensure that after selecting 'Word cloud' as the visualization type, you click 'Apply' to save the change….
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