Verify and Set New Email in Zendesk
Learn what to do after adding a new email in Zendesk. Verify and set it as your primary contact with these steps.
What should I do after adding a new email address in Zendesk?
After adding a new email address in Zendesk, you need to verify it.
A verification email will be sent to the newly added email address. Click on the link in this email to confirm the new address. Once verified, you can go back to your profile page and set this new email as your primary contact by clicking the arrow next to it and selecting 'Make primary contact'.
More related questions
Why is the option to update my email address grayed out in Zendesk?
If you're unable to change your email address because the option is grayed out, don't worry, there are alternative ways to update it. You can update your primary email address from either the Support page or the Admin Center. On the Support page,…
How can I update my email address from the Zendesk Support page?
Updating your email address from the Zendesk Support page is straightforward. First, navigate to your profile by clicking on your profile icon in the upper-right corner. Then, select 'View profile' and click on '+add contact' to add your new email…
What steps should I follow to update my email in Zendesk Admin Center?
Updating your email address in the Zendesk Admin Center is a quick process. Go to your profile by clicking on the profile icon in the upper-right corner and select 'View profile'. Then, click on the 'Account' tab where you can update your email…
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