Validating Phone Numbers in Zendesk
How can I validate phone numbers in Zendesk?
To validate phone numbers in Zendesk, ensure they are in the internationally standardized E.164 format. This format includes a maximum of fifteen digits and is written as [+][country code][subscriber number including area code]. Numbers not conforming to this format won't be saved to user profiles.
More related questions
How can I control who can submit tickets in Zendesk?
You can control who can submit tickets in Zendesk by configuring end user access settings. These settings allow you to choose whether anybody can submit tickets, require registration and email verification, or restrict access based on email domains…
What is CAPTCHA and how does it help prevent spam in Zendesk?
CAPTCHA is a tool used in Zendesk to help prevent spam by verifying that a user is human. When you allow anyone to submit tickets, CAPTCHA is automatically enabled to protect your account. It uses Cloudflare's bot detection to determine if a user…
How can I require users to register before submitting tickets in Zendesk?
To require users to register before submitting tickets, you need to enable the 'Ask users to register' setting in Zendesk. This requires users to create an account and verify their email address. Until their email is verified, any support requests…
How do I use email allowlist and blocklist to control access in Zendesk?
You can use the email allowlist and blocklist to control access to Zendesk by specifying which email domains can register and submit tickets. Add approved domains to the allowlist and use the blocklist to reject others. This is particularly useful…
Can end users edit their profiles and change passwords in Zendesk?
Yes, by default, end users can view and edit their profile data, including adding secondary email addresses and changing their passwords. However, if you use remote authentication, you might want to disable these options to ensure user data is…
What is user tagging in Zendesk and how can it be used?
User tagging in Zendesk allows you to add tags to a user's profile, which are then added to their tickets. This can help control workflow, such as escalating specific user's tickets. The tags are not visible to the user, providing a way to manage…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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