Yes, by default, end users can view and edit their profile data, including adding secondary email addresses and changing their passwords. However, if you use remote authentication, you might want to disable these options to ensure user data is managed outside of Zendesk.
You can control who can submit tickets in Zendesk by configuring end user access settings. These settings allow you to choose whether anybody can submit tickets, require registration and email verification, or restrict access based on email domains…
CAPTCHA is a tool used in Zendesk to help prevent spam by verifying that a user is human. When you allow anyone to submit tickets, CAPTCHA is automatically enabled to protect your account. It uses Cloudflare's bot detection to determine if a user…
To require users to register before submitting tickets, you need to enable the 'Ask users to register' setting in Zendesk. This requires users to create an account and verify their email address. Until their email is verified, any support requests…
You can use the email allowlist and blocklist to control access to Zendesk by specifying which email domains can register and submit tickets. Add approved domains to the allowlist and use the blocklist to reject others. This is particularly useful…
User tagging in Zendesk allows you to add tags to a user's profile, which are then added to their tickets. This can help control workflow, such as escalating specific user's tickets. The tags are not visible to the user, providing a way to manage…
To validate phone numbers in Zendesk, ensure they are in the internationally standardized E.164 format. This format includes a maximum of fifteen digits and is written as [+][country code][subscriber number including area code]. Numbers not…