Using Zendesk's Updated Intelligent Triage
What should I do if I use Zendesk's intelligent triage?
If you currently use Zendesk's intelligent triage, the updated intent model is automatically available in your account. You can start using the new and updated intents in your automations or reports.
To view all your intents, visit the taxonomy page. If you need more information on using intelligent triage, check out the Intelligent triage resources. For those in supported industries not yet using intelligent triage, or if you don't see intent predictions, contact Zendesk Customer Support for assistance.
More related questions
What are the new employee experience intent models in Zendesk?
Zendesk has introduced two new pre-trained intent models specifically for employee experience: HR and IT. These models are designed to enhance the automation and consistency of classifying incoming tickets and conversations, which can be utilized…
How have the existing intent models been updated in Zendesk?
Zendesk has updated its existing intent models for the retail, software, insurance, and financial services industries. These updates improve the accuracy of intent predictions and introduce 39 new intents across these four models. The enhancements…
Why did Zendesk introduce these changes to intent models?
Zendesk is focused on expanding AI capabilities for all its customers. By introducing new models and updating existing ones, Zendesk aims to provide enhanced features that cater to a wide variety of use cases and workflows. The changes are part of…
How can I start using Zendesk's Advanced AI add-on?
If you're interested in using Zendesk's Advanced AI add-on, you can learn more by visiting the 'Buying the Advanced AI add-on' page or by contacting your Zendesk account representative. The Advanced AI add-on offers additional features and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
