Using Zendesk Bots for After-Hours Support Requests
Can Zendesk bots be used to handle support requests during non-business hours?
Yes, Zendesk bots can be used to handle support requests during non-business hours by providing automated replies to various types of inquiries. These bots can be configured to respond to customer queries when your team is unavailable, ensuring that customers receive immediate assistance or information about when they can expect a response.
Using Zendesk bots helps maintain a level of support even outside of business hours, enhancing customer satisfaction by providing timely and relevant information. This automation complements the use of business hour schedules and triggers to manage support requests effectively.
More related questions
How can I manage support requests during non-business hours in Zendesk?
To manage support requests during non-business hours in Zendesk, you need to set up a business hour schedule. This schedule helps inform customers about your availability and when they can expect a response. You can configure this in the Admin…
What is the role of triggers in handling after-hours support requests in Zendesk?
Triggers play a crucial role in handling after-hours support requests in Zendesk by automating responses based on your business hour schedule. When a support request is received outside of your defined business hours, a trigger can automatically…
How do business hours affect different support channels in Zendesk?
Business hours in Zendesk affect different support channels by determining how and when automated responses are sent to customers. For instance, if a support request is received via email during non-business hours, an automated email reply can be…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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