Using Triggers for After-Hours Support in Zendesk
What is the role of triggers in handling after-hours support requests in Zendesk?
Triggers play a crucial role in handling after-hours support requests in Zendesk by automating responses based on your business hour schedule. When a support request is received outside of your defined business hours, a trigger can automatically send a notification to the customer. This notification informs them about your availability and when they can expect a response.
Triggers help maintain clear communication with customers, ensuring they are aware of your support hours and can access self-service options if needed. This automation is essential for managing customer expectations effectively when your team is not available around the clock.
More related questions
How can I manage support requests during non-business hours in Zendesk?
To manage support requests during non-business hours in Zendesk, you need to set up a business hour schedule. This schedule helps inform customers about your availability and when they can expect a response. You can configure this in the Admin…
How do business hours affect different support channels in Zendesk?
Business hours in Zendesk affect different support channels by determining how and when automated responses are sent to customers. For instance, if a support request is received via email during non-business hours, an automated email reply can be…
Can Zendesk bots be used to handle support requests during non-business hours?
Yes, Zendesk bots can be used to handle support requests during non-business hours by providing automated replies to various types of inquiries. These bots can be configured to respond to customer queries when your team is unavailable, ensuring…
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