Using Triggers with User Fields in Zendesk
How do triggers work with user fields in Zendesk?
Triggers in Zendesk work with user fields by automating actions based on the data captured in those fields. For example, if a customer has a 'Platinum' service level or spends over $1000 annually, you can create a trigger to automatically set the ticket priority to high.
This automation can also involve looping in special agents or managers to handle the ticket, ensuring that high-value customers receive the attention they need. By using triggers, you can streamline your workflow and provide a more personalized customer service experience.
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