Using the Five Most Recent App on Zendesk Tickets
How can I use the Five Most Recent app while working on a ticket?
While working on a ticket, the Five Most Recent app allows agents or administrators to see other tickets from the requester. On the Basic plan, it also shows other users and organizations associated with the user. Simply click on any item to display its details in a new tab, making it easy to gather context and information related to the current ticket.
More related questions
How do I install the Five Most Recent app in Zendesk?
To install the Five Most Recent app in Zendesk, you need to access the Zendesk Support Admin panel. From there, navigate to Apps > Marketplace and search for "Five Most Recent" in the search bar. Once you find the app, click on its icon and then…
What features does the Five Most Recent app offer?
The Five Most Recent app allows agents to view the most recent tickets, users, and organizations associated with the requester of the current ticket. This feature is particularly useful for quickly accessing related information without leaving the…
What changes were made in the recent updates of the Five Most Recent app?
Recent updates to the Five Most Recent app include the addition of users and organizations as part of the Basic plan in version 2.2.0. In version 2.3.0, paid features were converted to the Free plan. Version 2.3.1 addressed an issue where the Most…
How can I revert the Five Most Recent app to show tickets by default?
If you want the Five Most Recent app to show tickets by default, you're in luck! After user feedback, Zendesk updated the app so that the tickets section automatically defaults and opens. In the future, there may be settings to enable or disable…
What should I do if the Five Most Recent app isn't loading properly?
If the Five Most Recent app isn't loading and you're seeing a spinner, try logging out and clearing your cache and cookies. If the issue persists, it may be related to recent updates or changes. Zendesk is responsive to feedback, so consider…
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