If you want the Five Most Recent app to show tickets by default, you're in luck! After user feedback, Zendesk updated the app so that the tickets section automatically defaults and opens. In the future, there may be settings to enable or disable specific sections, allowing for more customization.
To install the Five Most Recent app in Zendesk, you need to access the Zendesk Support Admin panel. From there, navigate to Apps > Marketplace and search for "Five Most Recent" in the search bar. Once you find the app, click on its icon and then…
The Five Most Recent app allows agents to view the most recent tickets, users, and organizations associated with the requester of the current ticket. This feature is particularly useful for quickly accessing related information without leaving the…
While working on a ticket, the Five Most Recent app allows agents or administrators to see other tickets from the requester. On the Basic plan, it also shows other users and organizations associated with the user. Simply click on any item to…
Recent updates to the Five Most Recent app include the addition of users and organizations as part of the Basic plan in version 2.2.0. In version 2.3.0, paid features were converted to the Free plan. Version 2.3.1 addressed an issue where the Most…
If the Five Most Recent app isn't loading and you're seeing a spinner, try logging out and clearing your cache and cookies. If the issue persists, it may be related to recent updates or changes. Zendesk is responsive to feedback, so consider…