Using Templates for Zendesk Bot Answers
How can I use templates to create answers in Zendesk bots?
Using templates to create answers in Zendesk bots can save you time and provide a solid starting point. Templates come with a complete answer framework that you can customize.
To use a template, go to the Admin Center, select 'Channels', then 'Bots and automations' > 'Bots'. Click 'Manage bots', choose the bot to edit, and go to the 'Answers' tab. Click 'Create answer', select a template, and click 'Next'. You can then update the name, training phrases, and steps in the answer to fit your needs. Once you're satisfied, publish the bot to make the answer available.
More related questions
How do I create a custom answer for my Zendesk conversation bot?
Creating a custom answer for your Zendesk conversation bot is a straightforward process. You can start by building an answer from scratch, which involves defining steps that dictate how the bot responds to customer queries. To create an answer,…
What are training phrases in Zendesk bot answers?
Training phrases are essential for teaching your Zendesk bot how to interpret customer questions. They help the bot match customer queries to the most relevant answer. When creating an answer, you can add up to 100 training phrases. These phrases…
How do I add or remove steps in a Zendesk bot answer?
Adding or removing steps in a Zendesk bot answer allows you to customize how the bot interacts with customers. Each answer must have at least one step. To add a step, open the answer in bot builder, hover over the line connecting two steps, and…
What is the limit on steps and answers in a Zendesk conversation bot?
Zendesk conversation bots have specific limits on the number of steps and answers you can create. Each bot can include up to 2,000 steps and 500 answers. These limits ensure that your bot remains efficient and manageable. When building your bot,…
How do I publish a new or edited answer in Zendesk bots?
Publishing a new or edited answer in Zendesk bots is essential to make it available to customers. After creating or editing an answer, it will appear in the 'Ready to publish' status. To publish, go to the bot in the Admin Center, and click…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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