Publishing Answers in Zendesk Bots
How do I publish a new or edited answer in Zendesk bots?
Publishing a new or edited answer in Zendesk bots is essential to make it available to customers. After creating or editing an answer, it will appear in the 'Ready to publish' status.
To publish, go to the bot in the Admin Center, and click 'Publish bot'. This action will publish all answers in the 'Ready to publish' state, making them accessible to customers. Ensure that all changes are finalized before publishing to provide the best customer experience.
More related questions
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Training phrases are essential for teaching your Zendesk bot how to interpret customer questions. They help the bot match customer queries to the most relevant answer. When creating an answer, you can add up to 100 training phrases. These phrases…
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How do I add or remove steps in a Zendesk bot answer?
Adding or removing steps in a Zendesk bot answer allows you to customize how the bot interacts with customers. Each answer must have at least one step. To add a step, open the answer in bot builder, hover over the line connecting two steps, and…
What is the limit on steps and answers in a Zendesk conversation bot?
Zendesk conversation bots have specific limits on the number of steps and answers you can create. Each bot can include up to 2,000 steps and 500 answers. These limits ensure that your bot remains efficient and manageable. When building your bot,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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