Using Tags to Restrict Access in Zendesk
Can I use tags to restrict access to help center articles in Zendesk?
Yes, you can use user and organization tags to restrict viewing access to help center articles and community posts. This is done by creating user segments for Guide user permissions and applying these segments to restrict access.
By leveraging tags in this way, you can control who sees specific content in your help center, ensuring that only the appropriate users have access to certain articles or posts. For more detailed guidance, refer to the sections on creating user segments and applying them to restrict access.
More related questions
How do I access the Tags page for users and organizations in Zendesk?
To access the Tags page for users and organizations, navigate to the Admin Center. In the Admin Center, click the People icon in the sidebar, then select Configuration > Tags. This will take you to the Tags page where you can manage tags for users…
What information is available on the Tags page for users and organizations?
The Tags page provides a full list of user and organization tags, along with the number of times each tag has been used. This page is specifically for managing user and organization tags and does not include ticket tags. From the Tags page, you can…
How often does the Tags page refresh to show current tags?
The Tags page in Zendesk usually refreshes instantly to show the most current tags. However, it's a good practice to refresh your browser page to ensure you're seeing the latest results. This instant refresh feature helps you stay up-to-date with…
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