Using SWITCH Function to Insert Numbers in Zendesk
How do I use the SWITCH function to insert numbers into my data?
To use the SWITCH function for inserting numbers into your data, start by opening a new report using the Support: Tickets dataset. In the calculations menu, click on Standard calculated metric and name your metric. Add the SWITCH function and select the attribute you want to test. Enter the case values and their corresponding return values. If you have more than two cases, manually type out additional CASE expressions. Save your formula and add your calculated metric to your report.
This process allows you to customize your data analysis by setting specific targets or goals based on different attributes.
More related questions
What is the SWITCH function in Zendesk Explore?
The SWITCH function in Zendesk Explore allows you to create multiple conditional expressions in your formulas. Instead of using nested IF THEN ELSE functions, SWITCH provides a more streamlined approach. It tests if specific case values exist…
Can the SWITCH function in Zendesk Explore support wildcards?
The SWITCH function in Zendesk Explore does not support wildcards directly. If you need to group various organizations with similar prefixes, consider using a nested IF/THEN statement combined with the STARTSWITH text function. This approach allows…
What happens if a case value doesn't exist in the SWITCH function?
If a case value doesn't exist in the SWITCH function and no default value is provided, the function will return 'NULL'. This ensures that your formula doesn't break and provides a clear indication that the tested case value wasn't found. It's a…
How can I write a case for 'null' or '0' in the SWITCH function?
Writing a case for 'null' or '0' in the SWITCH function can be tricky. While the documentation doesn't provide explicit instructions for these cases, you can handle them by ensuring your tested element and case values are correctly defined. If you…
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