Using Separate Workspace & Extension in Zendesk QA
How do I use a separate workspace and browser extension for reviewing reviewers?
To review your reviewers using a separate workspace and browser extension, you need to set up a few things in Zendesk QA. This method helps keep reviewer scores distinct from your main workspace.
First, create a separate workspace in your account for reviewer reviews. Install the browser extension and ensure it's set to this new workspace. Filter your main conversation list for reviews from the last 7 days, then use the extension to select the reviewer and complete the review. By filtering your dashboard by workspace, you can track reviewer scores separately, providing a clear Internal Quality Score (IQS) for each reviewer.
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