Benefits of Separate Workspace for Reviewer Evaluations
What are the benefits of using a separate workspace for reviewer evaluations?
Using a separate workspace for reviewer evaluations in Zendesk QA helps keep the scores distinct from your main workspace, ensuring clarity and organization.
By creating a separate workspace, you can filter and track reviewer scores without mixing them with agent scores. This method provides a clear Internal Quality Score (IQS) for reviewers, making it easier to monitor and improve their performance. It also allows for a more focused analysis of reviewer performance without affecting the main workspace dashboard.
More related questions
How can I grade the performance of my reviewers in Zendesk QA?
To grade the performance of your reviewers in Zendesk QA, you can perform spot checks using a unique scorecard. This process helps ensure consistency and accuracy in your quality assurance process. Start by creating a custom scorecard specifically…
What is the purpose of using a unique scorecard in Zendesk QA?
Using a unique scorecard in Zendesk QA allows you to specifically review the performance of your reviewers. This helps in identifying discrepancies and ensuring consistency in your quality assurance process. By creating a custom scorecard, you can…
How do I use a separate workspace and browser extension for reviewing reviewers?
To review your reviewers using a separate workspace and browser extension, you need to set up a few things in Zendesk QA. This method helps keep reviewer scores distinct from your main workspace. First, create a separate workspace in your account…
How can I track where reviewers are going wrong in Zendesk QA?
In Zendesk QA, you can track where reviewers are going wrong by adding root causes to negative ratings on a unique scorecard. This helps in identifying specific areas of misalignment. By filtering your dashboard specifically for the scorecard used…
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