Repeat patterns in Zendesk Explore allow you to compare data points over different periods, such as year-over-year comparisons. This feature is useful for analyzing trends and changes over time.
To add a repeat pattern, go to the Advanced panel in the Edit date ranges section, select your date range settings, and click the Add repeat pattern button. You can choose options like comparing this year's data to the same period last year. Repeat patterns can be added multiple times for more complex analyses.
Adding date attributes to your Zendesk Explore reports is straightforward. You can include dates in your reports by adding them as attributes, similar to other attributes like columns or rows. To add a date attribute, navigate to the Report Builder…
In Zendesk Explore, you can edit date ranges using Simple or Advanced options. The Simple panel lets you choose from named periods or create a custom time period, while the Advanced panel offers more flexibility. With the Advanced panel, you can…
Yes, you can view timestamps in Zendesk Explore reports. Timestamps can be broken down by hour, minute, and second, or you can view date and time together using the Date_Time attribute. This feature allows for detailed analysis of events and…
The 'Yesterday (working day)' option in Zendesk Explore is designed to show results for the last working day. If today is between Tuesday and Saturday, it shows the previous day's results. If today is Sunday or Monday, it shows the previous…
Filtering reports by business hours in Zendesk Explore requires creating custom metrics or attributes. This allows you to exclude non-business hours or holidays from your analysis. You can create a Boolean field in your dataset to flag business…