In Zendesk Explore, you can edit date ranges using Simple or Advanced options. The Simple panel lets you choose from named periods or create a custom time period, while the Advanced panel offers more flexibility.
With the Advanced panel, you can set separate start and end dates, select from named periods, calendar dates, or rolling periods. This allows for detailed customization, such as comparing data points year-over-year with repeat patterns. Note that year-based ranges start on January 1st. For more information, visit the originalZendesk help article.
Adding date attributes to your Zendesk Explore reports is straightforward. You can include dates in your reports by adding them as attributes, similar to other attributes like columns or rows. To add a date attribute, navigate to the Report Builder…
Repeat patterns in Zendesk Explore allow you to compare data points over different periods, such as year-over-year comparisons. This feature is useful for analyzing trends and changes over time. To add a repeat pattern, go to the Advanced panel in…
Yes, you can view timestamps in Zendesk Explore reports. Timestamps can be broken down by hour, minute, and second, or you can view date and time together using the Date_Time attribute. This feature allows for detailed analysis of events and…
The 'Yesterday (working day)' option in Zendesk Explore is designed to show results for the last working day. If today is between Tuesday and Saturday, it shows the previous day's results. If today is Sunday or Monday, it shows the previous…
Filtering reports by business hours in Zendesk Explore requires creating custom metrics or attributes. This allows you to exclude non-business hours or holidays from your analysis. You can create a Boolean field in your dataset to flag business…