Using Quick Replies in Zendesk Chat
How can I use quick replies in Zendesk Chat?
Quick replies in Zendesk Chat allow agents to send messages with multiple option buttons for users to choose from. When a user clicks a button, it sends a pre-defined reply back to the agent.
You can include up to 11 buttons in a quick reply, making it a versatile tool for guiding customer interactions efficiently.
More related questions
What are structured messages in Zendesk Chat?
Structured messages in Zendesk Chat are elements that enhance and simplify a customer's chat experience. They include features like quick reply buttons, GIFs, and persistent panel templates. These elements are designed to make interactions more…
How do I enable structured messages in Zendesk Chat?
You don't need to manually enable structured messages in Zendesk Chat if your account meets the necessary requirements. These include having an Enterprise or Premium (Legacy) account and using the Web Widget (Classic) or Chat Web SDK version 1.6.0…
What are the different types of structured messages available?
Zendesk Chat offers several types of structured messages to enhance chat interactions. These include quick replies, button templates, panel templates, panel template carousels, and list templates. Each type has specific features and limitations….
What are the requirements for using structured messages in Zendesk Chat?
To use structured messages in Zendesk Chat, your account must be on an Enterprise or Premium (Legacy) plan. Additionally, you need to be using the Web Widget (Classic) or Chat Web SDK version 1.6.0 or above. Access to the Zendesk Chat Conversations…
What is a button template in Zendesk Chat?
A button template in Zendesk Chat allows agents to send messages with a list of buttons. These buttons can either launch a quick reply or open a URL in a new tab when clicked by the user. Each button template must include at least one button and…
How do panel templates work in Zendesk Chat?
Panel templates in Zendesk Chat allow agents to send messages with a panel that includes an image, title, and subtitle, along with a list of buttons. When clicked, the panel or buttons can open a URL in a new tab or launch a quick reply. This…
What is a panel template carousel in Zendesk Chat?
A panel template carousel in Zendesk Chat allows agents to send an array of panel templates as a carousel. This feature is great for showcasing multiple items or options in a visually appealing way. A carousel must include at least two items and…
How can I use list templates in Zendesk Chat?
List templates in Zendesk Chat allow agents to send an array of items with an optional button. Each item can include a title, subtitle, and an optional image. A list template should have at least two items and can include up to four items. The…
How do I send structured messages using the Chat Conversations API?
To send structured messages using the Chat Conversations API, you need to write an application that acts as an agent. Instead of using the sendMessage mutation for text messages, use specific mutations for each structured message type. For example,…
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