Using PreChatForm and VisitorInfo Together in iOS
Can I use both PreChatForm and VisitorInfo simultaneously in iOS?
Yes, in iOS, you can use both PreChatForm and VisitorInfo simultaneously. Initially, the idea was to use one or the other, but this has been updated to allow both to be used together. The SDK will show the form to the user if the underlying properties of VisitorInfo or department are nil or empty and their corresponding data requirements are not hidden.
This approach allows for a more comprehensive collection of visitor information, ensuring that the chat session is initiated with the most complete data available. Users can fill in the details or skip optional fields, and the SDK will merge the entered data with the API configuration where not filled.
More related questions
How does the PreChatForm work with VisitorInfo in iOS?
In iOS, the PreChatForm and VisitorInfo objects work together to gather user information before starting a chat. The SDK uses the ChatAPIConfiguration's visitorInfo and department properties, along with the ChatConfiguration's…
What is the behavior of PreChatForm and VisitorInfo in Android before SDK Chat 3.2.0?
Before SDK Chat 3.2.0, Android handles PreChatForm and VisitorInfo differently compared to iOS. When the PreChatForm is enabled, the VisitorInfo gets erased entirely, regardless of whether the fields are required, optional, or hidden. To work…
How has the use of PreChatForm with VisitorInfo changed in Android SDK 3.2.0 and later?
From Android SDK 3.2.0 onward, the use of PreChatForm with VisitorInfo has become more flexible. The latest SDK allows for a more seamless integration of these features, enabling you to set visitor information more effectively during a chat…
What should I do if I encounter issues with the code provided in the Zendesk article?
If you encounter issues with the code provided in the Zendesk article, it's important to note that the article is for instructional purposes only, and Zendesk does not support or guarantee the code. You can post any issues you have in the comments…
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